FAQ

FAQ

• Do you have minimum order requirement?
• Can I place an order by phone or email please?
• How long should I wait for order to be completed?
• Why can't I check out when submit the order on the last step?
• How should I know whether everything is in stock?
• How much do I need to pay at last?
• How should I pay?
• How can I use my voucher/credit?
• Can I have a copy of invoice?
• When can I receive my parcel?
• What should I do if receive the wrong product or faulty product?
• Can I exchange my order after placed?
• Why was my order cancelled?
• Do you have printed catalogue?
• Do you restore certain product?

Do you have minimum order requirement?

Yes, we ask for a minimum order value of £100 before VAT and delivery charge. All products have no limitations on the quantity and colour mix on your orders except for purses. We sell purses only by carton. Usually there are 10 or 12 pieces with mixed colours in one carton. Packages of each piece could be inside a small box or plastic wrapped. They are random. This applies to all orders via online, email and phone.

Can I place orders by phone and email?

We highly recommend customers to order online directly. Anyhow, if you are unable to order online, please email your order to info@modahandbag.com. We prefer orders via email rather than phone. For email and phone orders, we need customer to supply an accurate company name, shipping address, billing address, contactable phone number and customer’s name.

How long should I wait for my orders to be completed?

Normally we can complete orders on the same day if it is ordered before 1pm. But we hope you can understand that if we are unable to complete it promptly thanks to the busy season. Our working days are Monday - Friday (9:30am-5:30pm).

Why can't I check out when submitting the order in the last step?

If this happened, there are two possibilities:

1. There are products out of stocks in your order. You can double check your shopping cart. There should be a star icon * next to these products. Tick it then press 'update'. Kindly advising the longer the items remain in your cart or losing contact with us after order placed, the greater the possibility some of the items may be out of stock.

2. Our minimum order is £100 before VAT; your order will not be able to submit if it is less than this.

How should I know whether everything is in stock?

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to a particular item may change. No stock can be guaranteed except for paid pre-order, which needs your kindly understand. Our stuff will contact you to let you know the stock status of your order when it is completed, so your contactable telephone and email are really important if you want the order been dispatched as quickly as possible. If you are happy to let our stuff do best substitutions in case some product unavailable, you are welcome to leave comment before check out. We only charge what we send. Since we do cash-carry at the same time, we are unable to take any responsibilities if stock run out after you placed order.

How much do I need to pay in total?

We are a strictly trade only supplier, VAT (20%) is required to all UK customers and all prices on this website are VAT excluded. This applies to any customers whether your order is placed online, by email or by phone. Please tell us your Order ID if you contacted us via phone call or email. You can find it in the automated email if you successfully submit the order. On your final bill, VAT and postage will be charged. International customers do not need to pay VAT if you leave your valid registered VAT number in the comment when you check out at the end.

How should I pay?

Our stuff will call you once your order is completed and stock is assured. To new customer whose order is over £500, we only accept bank transfer. To all regular UK customers, we prefer paying by card. We only accept Master/Visa card, American Express is NOT acceptable. To International customers, we only accept bank transfer. £6 will be charged by the bank for each transaction, so this transaction fee will be added to your final bill. And lastly we donnot accept Cheque.

Bank transfer (BARCLAYS):

Name: MODA HANDBAG LTD
A/c No: 60527041
Sort code: 204545
IBAN NO: GB18BARC20454560527041
SWIFT CODE: BARCGB22
Address: BARCLAYS BANK PLC, LEICESTER, LE87 2BB

How can I use my voucher/credit?

Simply leave a comment before you submit your order. Our stuff who processes your order will be notified to apply the privilege on your invoice.

Can I have a copy of invoice?

Yes, all order will be issued. You will receive them in the parcel at same time, one copy of commercial invoice and one copy of Performa invoice.

When can I receive my parcel?

We supply next day delivery to UK mainland customers. Referring to more details about our the delivery service, please go to Postage & Delivery page via this link below:
Click here to view our Postage & Delivery page

What should I do if I have received wrong products or faulty products?

Please carefully read our Return & Refund every time before your purchase with us.
Click here to view our Return & Refund policy

Can I exchange my order after placed?

For our efficiency of processing your order, exchange is not suggested after your order is placed unless customer wants to add more products to your existing online order. You are welcomed to call us as soon as possible so we are able to arrange parcel space. If the additional product is over £100, we highly suggest you just place another order. In no event will we do exchange after customer paid for it.

Why was my order cancelled?

If customer is unable to be contacted in 48hrs after order completed or failed to do payment in 48hrs, the order will be cancelled automatically.

Do you have printed catalogue?

Not at the moment. As we release new styles constantly throughout the year - once a week at least, we do not have a printed catalogue available for customers. The product details are all posted on the website for customers to access at any time. It is quicker and more convenient. Customers who wish to be kept informed of new stocks should subscribe to our email newsletter.

Do you restore certain product?

Yes, we do restock certain styles on a regular basis but cannot guarantee all styles will become available, we send email newsletter frequently every time when the new stock arrived. In regarding to certain items restore, please email us info@modahandbag.com for more information.

*For any further inquiry, you are always welcome to contact us by email info@modahandbag.com. Your Order ID is always required if you call regarding your online order.